Our Approach

At the heart of TLP’s mission is the commitment to deliver a measurable improvement in performance for our clients, be they individual executives or entire organisations, by improving their leadership quality. This cannot be achieved in a single session or a one-off workshop, so our approach is built on developing long-term partnership relationships with clients.

The foundation for our approach to partnership is the time we invest in really understanding in-depth the client’s situation and the challenges faced. Only then, can we design and put forward genuinely customised solutions that we can be sure will meet the client’s objectives.

To ensure we deliver the outcomes our clients want and expect, we follow a three stage process we call The Three D’s: DISCOVER; DEVELOP; DELIVER

1. DISCOVER

  • Contracting – to ensure understanding of the requirements
  • Business problem definition, validated by thorough diagnostic analysis
  • Establishing the relationship – accountabilities, resources
  • Partnership development – building in existing good practice

2. DEVELOP

  • Genuinely customised solutions based on the TLP Situation Report
  • Client Mapping makes sure everyone involved in the project is covered
  • TLP Project Optimisation Assessment to ensure the best solution

3. DELIVER

  • Effective Implementation of optimum project design
  • Interim Project Assessments
  • Sustaining the Improvement via Post-implementation Learning Review
  • Building in capability